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FREESHIPPING

ACROSS CANADA ON ALL ORDERS.

Some restrictions do apply: Shipments to Northwest Territories, Yukon, Nunavut, certain areas in Labrador and any rural area with very limited access to our couriers might require extra shipping charges.

Certain oversized products might require extra shipping charges.

In the case where your order requires additional shipping charges, you’ll be contacted by our customer service team through either phone or e-mail to get your confirmation on the additional freight charge or a full refund before proceeding with the order.

1- SUBMIT A REQUEST: Contact us to submit a request

2- RECEIVE RETURN AUTHORIZATION: Receive return authorization (RA) with the exact return address.

3- SHIP IT BACK: Print and attach the shipping label (if applicable) and the RA form to the outside of the box

4- RECEIVE REFUND OR REPLACEMENT: Sit back and relax. After the product has been received and inspected, payment will be refunded back to the original method of payment or a replacement product will be shipped.

We get it, returns happen. At Baja Covers we strive to make it easier for our customers to go through this process. If you’re not completely satisfied with your purchase, simply contact us to submit a request to get the process started.

We stand behind the quality of our products and can return a product within 30-days from the date of delivery (exceptions apply, see below).

Should you wish to open a return, please submit a return request sending an email with pictures of the item at sales@tonneau-cover.ca. Exceptions may apply, see below.

Exceptions:

• Items which are used, installed, altered by the user, missing original package/components/paperwork are non-returnable
• Items discontinued or on final sale are non-returnable
• Items sourced directly from the manufacturer on “special order” may not be returnable or may be subjected to restocking fees up to 20% of the goods purchased.
• Products which have been discontinued since time of purchase may be eligible for store credit only

You may choose to return your purchase for refund or replacement within 30-days from the date of delivery, any returns submitted after 30-days, will only be eligible for store credits. Please be advised that return freight charges will apply.

All returns will be inspected by our warehouse team before a refund can be issued.

We strongly advise you to inspect the package and take photos for your records before returning to document the original condition of the product, in order to avoid potential complications with inspection.

If the product is damaged or defective on arrival, please send us clear images and we will replace the item at no additional cost.